Privacy Policy

1. Introduction

This Privacy Policy explains how Lamoralighting ("we", "us", "our") collects, uses, stores, and shares your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Policy.

2. Information We Collect

We collect personal information necessary to operate our business, fulfil orders, prevent fraud, and comply with legal obligations.

A. Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Customer service communications

B. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Time zone
  • Cookies and tracking data
  • Website interaction behaviour

This information helps us improve website performance, detect fraud, and optimise marketing.

3. International Fulfilment & Dropshipping

To fulfil your order, we may work with third-party suppliers, manufacturers, and logistics partners located in different countries.

By placing an order, you acknowledge and agree that:

  • Your name, shipping address, phone number, and order details may be shared with international fulfilment partners solely for order processing and delivery purposes.
  • These partners may be located outside Australia, including but not limited to Asia, North America, or Europe.
  • Data transfers may occur across international borders in order to complete your purchase.

We take reasonable steps to ensure that third-party partners handle personal data securely and only for authorised purposes.

4. Fraud Prevention & Risk Management

To protect our business and customers from fraud, chargebacks, and unauthorised transactions, we may:

  • Use fraud detection and verification services
  • Verify identity and payment details
  • Screen transactions for risk
  • Retain transaction data for evidentiary purposes

If suspicious activity is detected, we reserve the right to:

  • Request additional verification
  • Delay processing
  • Cancel or refuse an order

Personal information may be shared with payment processors and fraud prevention partners for these purposes.

5. Payment Processing

All payments are processed through secure third-party payment providers. We do not directly store full credit card information on our servers.

Payment providers may collect and process data in accordance with their own privacy policies and security standards.

6. How We Use Your Personal Information

We use your information to:

  • Process and fulfil orders
  • Arrange international shipping
  • Provide tracking and delivery updates
  • Communicate regarding orders and enquiries
  • Prevent fraud and chargebacks
  • Comply with legal obligations
  • Improve our website and marketing performance

7. Data Retention

We retain order and transaction information for as long as necessary to:

  • Comply with tax and legal requirements
  • Respond to disputes or chargebacks
  • Enforce our Terms of Service
  • Maintain business records

We may retain certain data even after account deletion where legally required or necessary for legitimate business interests.

8. Sharing of Information

We may share personal information with:

  • E-commerce platform providers (e.g. Shopify)
  • Payment processors
  • Fraud detection services
  • International suppliers and fulfilment partners
  • Shipping and logistics companies
  • Legal or regulatory authorities where required

We do not sell personal information in the ordinary course of business.

9. International Data Transfers

Due to the global nature of our operations, your personal information may be transferred to and processed in countries outside your country of residence.

By using our services, you acknowledge and consent to such transfers where permitted by applicable law.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Object to processing
  • Request data portability

To exercise these rights, please contact us using the contact details provided on our website.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Improve performance
  • Analyse user behaviour
  • Provide relevant advertising

You may manage cookie preferences through your browser settings.

12. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system can be guaranteed 100% secure. By using our website, you acknowledge this inherent risk.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with a revised effective date.

14. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: support@lamoralighting.com