Frequently Asked Questions (FAQ)
We invite you to explore the sections below to find quick answers to common questions.
If you can’t find what you’re looking for, please feel free to contact us — our team is always happy to help.
1. General Questions
What is your return policy?
We want you to feel completely confident about your purchase. If for any reason you’re not satisfied, we accept returns within 14 days of delivery.
Items must be unused and in their original condition. For full return instructions and eligibility requirements, please visit our Returns Page.
How can I track my order?
As soon as your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.
You can use this tracking number to monitor your delivery via our website or directly through the carrier’s tracking page.
Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Can I cancel or change my order?
We understand that plans can change.
If you need to modify or cancel your order, please contact us as soon as possible. We’ll always do our best to accommodate your request.
Please note that once an order has been processed or shipped, changes may no longer be possible.
2. Product Questions
Which size should I order?
To help you choose the correct size, each product page includes a detailed size guide.
We strongly recommend reviewing the size chart before placing your order to ensure the best fit and to avoid unnecessary returns.
If you’re unsure, feel free to contact us for personalised advice.
What material is this product made from?
Material information can be found in the “Product Description” section on each product page.
If you have additional questions about materials or suitability, our team will gladly assist you.
How should I care for this product?
Care instructions are listed in the “Product Description” section on each product page.
Following these instructions will help maintain the quality and longevity of your product.
Is this product available in other colours?
If additional colours are available, they will be displayed on the product page.
If you don’t see the colour you’re looking for, please contact us — we’ll be happy to check availability for you.
3. Payment Questions
What payment methods do you accept?
We offer a variety of secure payment options, including:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Klarna
All transactions are processed securely.
Do you offer payment plans?
Yes, we offer instalment payment options through Klarna for eligible purchases.
For more details about payment terms and eligibility, please visit our website or contact our support team.
Is my payment information secure?
Absolutely.
We take payment security very seriously. All transactions are encrypted using industry-standard SSL technology to ensure your personal and financial information remains protected.
4. Shipping Questions
How long does delivery take?
Delivery times vary depending on your location within Australia and the shipping method selected at checkout.
Estimated delivery timeframes can be found in our Shipping Policy.
Please note that delivery times are estimates and may vary during peak periods.
How much does shipping cost?
Shipping costs depend on your location and the shipping option selected at checkout.
Shipping fees are clearly displayed before you complete your purchase.
For full details, please refer to our Shipping Policy.
Do you offer free shipping?
We occasionally offer free shipping promotions. Any current offers will be clearly displayed on our website.
Do you ship to PO Boxes?
Yes, we can ship to PO Box addresses.
To avoid delivery delays, please ensure your shipping details are complete and accurate at checkout.
5. Contact Questions
How can I contact customer support?
You can reach our support team by:
- Sending us an email
- Using the live chat feature located in the bottom corner of our website
We aim to respond as quickly as possible.
What are your customer service hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (local time).
We do our best to respond to email and chat enquiries outside of these hours where possible.
How can I leave feedback?
We truly value your feedback.
You can contact us via our Contact Page or email us directly at:
support@lamoralighting.com
Do you have a physical store?
At this time, we operate exclusively online.
By working directly with our warehouse partners, we’re able to keep operational costs low and pass those savings on to you through competitive pricing.